Washer Not Starting or Not Turning On

Symptoms: Machine completely unresponsive, no lights or display

Common Causes:

• Power supply issues - damaged cord or tripped circuit breaker
• Lid or door not properly closed
• Control Lock feature activated (CL error code displayed)
• Water supply not turned on
• Faulty surge protector

Solutions

• Check power cord for damage and ensure proper connection
• Verify circuit breaker hasn't tripped
• Ensure door/lid is securely closed
• Deactivate Control Lock by pressing designated buttons for 3 seconds
• Perform factory reset by unplugging for 1 minute, then holding Start/Pause for 5 seconds while unplugged

Not Draining or Spinning Properly

Symptoms: Water remains in drum, clothes still soaking wet, UE error code

Common Causes:

• Clogged drain pump filter
• Unbalanced load distribution
• Damaged drain hose
• Faulty motor or drive belt
• Worn drum bearings

Solutions

• Clean drain pump filter located at bottom of machine
• Redistribute clothes evenly in drum
• Check for kinked or damaged drain hose
• Ensure washer is level using adjustment legs
• For severe imbalance, remove some items or add similar-sized items

Water Leaking Issues

Symptoms: Water pooling around machine, visible drips

Common Causes:

• Cracked or loose door seal
• Damaged drain hose
• Clogged drain filter causing overflow
• Loose water inlet connections
• Overloading the machine

Solutions

• Inspect and replace door seal if cracked
• Check all hose connections for tightness
• Clean drain filter thoroughly
• Avoid overloading to prevent water spillage

Excessive Noise During Operation

Symptoms: Loud thumping, grinding, rattling, or buzzing sounds

Common Causes:

• Unbalanced loads causing vibration
• Foreign objects (coins, buttons) in drum
• Worn drum bearings
• Loose internal components
• Shipping bolts not removed (new installations)

Solutions

• Pause cycle and redistribute heavy items evenly
• Remove foreign objects from drum using pliers
• Ensure all shipping bolts were removed during installation
• Check that washer is properly leveled
• For persistent grinding noises, bearings may need professional replacement

Water Not Filling or Filling Slowly

Symptoms: IE error code, machine takes long time to fill, insufficient water

Common Causes:

• Blocked water inlet filters
• Kinked or damaged water supply hoses
• Low water pressure (below 14.5 PSI)
• Faulty water inlet valve
• Hot and cold water lines reversed

Solutions

• Clean water inlet filters
• Check for kinked supply hoses
• Verify water pressure meets requirements (14.5-116 PSI)
• Ensure water valves are fully open
• Test hot/cold lines to confirm proper connection

Common Error Codes

Key Error Messages

• CL: Child Lock engaged - hold designated buttons for 3 seconds to release
• OE: Drainage problem - check drain hose and filter
• IE: Water inlet issue - verify water supply and pressure
• UE: Unbalanced load - redistribute clothes evenly
• DE: Door not properly closed - ensure secure latching
• LE: Motor issue - often requires professional repair

Prevention Tips

• Perform monthly Tub Clean cycles
• Avoid overloading the machine
• Use appropriate detergent amounts and types
• Clean lint filters and drain pump regularly
• Ensure proper installation and leveling
• Remove items from pockets before washing
• Leave door open after use to prevent mold buildup