Washing Machines FAQ

1. In my LG front loading washing machine, the total program time is too long. How do i fix this?

Sometimes the LG washing machine may prolong the total cycle time to do inbuilt corrective sequences in the case of either load unbalance condition or excessive foam during washing. Our professional call tell you the exact problem and fix it once you avail the LG washing machine repair service.

2. I'm hearing a beep sound during the final rinse process. What could be the reason?

The beep sound indicates the time to add fabric softener manually. This maximizes the fabric softener function.

3. Who will procure the LG spare parts, If needed?

The spare parts needed in the repair of the LG appliance will be procured by the professional himself. These are original LG spare parts from the company itself. The charges for the procured items will be taken separately. However you can also procure the parts yourself if you prefer to.

4. I used the wrong washing detergent! Should I panic?

That depends. Did you use Front Loader detergent in a top loader, or Top Loader detergent in the front loader?

Front loader detergent in a top loader may mean your clothes don,t necessarily get the best clean, but nothing disastrous should take place.

As for the other case, top loader detergent is engineered to foam, as there,s usually plenty of room in a top-loader drum for the suds to expand and soak through the laundry.

If you've used top loader detergent in your front loader, stop the cycle if possible, and set the appliance to drain. The door won't open until the drum is empty of water. If for any reason it's not possible to stop and drain the machine, see if you can switch over to a shorter cycle to minimise soap build-up.

5. How can I improve the effectiveness of my washer?

Ensure you clean the lint filter regularly.

6. Where can I find my LG washing machine serial number?

The serial number can be found at the back of the machine, under the lid (top loader), or by opening the door (front loader) and checking on the inside of the door.

7. What are transit bolts?

Transit bolts lock the drum in place to stop it from moving about and being damaged during transit. You must remove these bolts to ensure the machine operates properly and stays balanced.

8. how do I fix the Washer Vibrating?

Rearrange the load of laundry and be sure that you're loading your washer correctly to avoid shifting. Check your manufacturer's instruction book; inside, you'll find a recommended maximum or optimum load weight. Use that as a guide. When you fill your washer, make sure the clothes still have room to move freely and aren't packed too tightly.

9. How do I control water leaking problem in my Bosch washing machine

• Check to see that your machine is balanced, and make sure the washer basket is not out of alignment.
• Check all your hoses and make sure they are tightened and properly connected. Check the hose washers for cracks or damage
• Check water lines and faucets to ensure they are not leaking.
• Make sure the washing machine is draining properly. If it's not, check the drain hose as it could be clogged with lint, hair, or that missing sock.

10. How to arrest strange noise in washing machine?

• A clicking sound may mean that an object is caught in the washer drain. Be sure to check your drain and remove any objects that have been caught. Make sure to always check and remove items from pockets before washing.
• If your washer is making an unusually loud gurgling noise, this may indicate that the washer drain line is partially clogged. Check the line and remove the blockage before a real problem can occur.
• If you hear a humming or buzzing noise, that may indicate that something has jammed the pump. Check your pump and remove any objects that do not belong. If damage has been done you may need a new pump.

11. My Washer Will Not Run or Fill With Water

• Don't overlook the plug. The first thing you should always check is if the machine is plugged in. It may sound silly but dozens of times this problem has been solved by simply checking the plug.
• If the power cord is plugged in, check to be sure the outlet has power and that your circuit breaker wasn't tripped.
• Check the water supply. Make sure the hoses are attached and both water inlet valves are open. Look for kinks in the hoses and make sure nothing blocking the inlet valve screens.
• Check the inside lid switch. For most washers, the lid must be closed and the lid switch engaged to operate. Make sure there is no lint or dirt on the switch that is causing it to jam.

12. How do I get rid of washing machine black mould/smells?

Step 1: Turn off the tap and unplug the washing machine.

Step 2: Open the door, push down and pull-out the lower part of the porthole gasket.

Step 3: Use a soft cloth dampened with soap liquid to clean the lower part of the porthole gasket.

Step 4: Use the same method to clean the drum.

Step 5: Use water to rinse the porthole gasket and drum.

13. How to cancel delay function

• If you have already choose the delay time and pressed the start button, Please power off the machine and then power on it. The delay function will be canceled.
• If you have already choose the delay time and not pressed the start button, Please turn the knob to choose another program. The delay function will be canceled.

14. Code-control panel display "FC1"

• Check if the wire connections between control and driven boards are loosen and fix. Also need check if the wire harness is OK.
• If it is ok, check and change control board and driven board.

15. How do I get rid of washing machine black mould/smells?

Solution 1: Please empty the pockets(keys, coins, bobby pin, etc.) and remove the harder decorative objects (e.g. brooches) before use the washing machine.

Solution 2: In order to avoid clothing buttons and zippers make sound, close zippers and hooks, make sure the buttons are sewn on tightly and place small items such as socks, belts, bras, etc. in the wash bag.

Solution 3: Please make sure the washing machine is balanced, otherwise noise will appear when spin.

Solution 4: That maybe the belt problem, Please call for the service.

16. Too much foam in the drum and spilled from the distribution drawer

Reason:

• The detergent cannot be used front load washing machine.
• Too much detergent to use.

Solution:

• Used another detergent which can be used on front load washing machine.
• Reduce amount of detergent in the distribution drawer.

17. Some washing time variable

Reason:

• The washing program duration will be adjusted according to the initial water temperature or pressure etc.

Solution:

• This is normal and doesn't affect the functionality.

18. Strong vibration while spinning

Reason:

• Transportation bolts have not been removed before use.

Solution:

• Remove all transportation bolts.(Note There are normally 4 bolts, but some models have only 3 bolt)
• Remove the back cover.
• Remove all the transportation bolts on the rear side and take out the synthetic stabilizers from within the machine.
• Replace the back cover.
• Fill the holes left by the bolts with blanking plugs.

19. Washing machine cannot be filled with water

Reason 1: The "Start/Pause" button or program knob is not pressed or not properly set.

Solution 1: Press the "Start/Pause" button or set the program knob properly.

Reason 2: Water tap is not turned on or Water pressure is less than 0,03 MPa

Solution 2: Turn on the water tap or check water pressure.

Reason 3: The inlet hose or inlet hose filter is kinked or blocked

Solution 3: Check the inlet hose or inlet hose filter.

Reason 4: The washer door is not properly.

Solution 4: Close the washer door properly.

20. How to drain the remaining water in the drum?

Step 1: Unplug the washing machine.

Step 2: Please restart the machine.

Step 3: Please set the program knob to Spin/Drain program to drain the water.

21. Before using the washing machine, is there something to do with the laundry?

• Sort out clothes according to fabric(cotton, synthetics, wool or silk) and to how dirty they are. Please choose different program according to the different types.
• Separate white clothes from colored ones. Wash them first by hand to check if they fade or run.
• Empty pockets (clips, keys, coins, etc.) and remove the harder decorative objects(e.g. brooches) to avoid them entering into the drain pump and blocking.

22. How to installing the bottom cover?

• Incline the washer backwards and remove four feet;
• Place the side with dimpled grain of bottom cover inwards, then pass foot bolts through four holes and tighten them to fix the bottom cover to the shell and finally level the washer.

23. The door cannot be opened?

The safety door lock of machine is activated. Power off the machine and wait around 3 minutes and the door will automatically unlock, then the door can be opened.

If there is some water inside the machine please select "spin /drain" function and start to let the water go out of machine. Then power off the machine and wait around 3 minutes. The door can be opened.

25. Power-off memory function

In case of abrupt power failure or the need to cut off the power during a program cycle, the present settings will be saved and the preset operation will resume when the power is on again.

26.How to set and cancel the child lock function?

How to set:

• Press the "power" button to switch on the washer.
• Please choose a program.
• Press the start/Pause button to start the program.
• Press the "Delay" and the "Start/Pause" buttons together for about 3 seconds to activate the child lock. After the child lock was activated, it can no longer be changed by operating buttons or knobs.

How to cancel:

• After the child lock was activated, press the "Delay" and "Start/Pause" buttons together for 3 seconds to cancel it.

27.How to use the "Extra Rinse" function?

How to set:

• Press this button, the washing machine will perform additional rinses. Press the button once to select one additional rinse. The display will show "P-1".Press the button repeatedly and the screen will display"P-2" or "P-3", Indicating two or three additional selected rinses.
• When the "extra rinse light" is set, the extra rinse light will be flash. "P-1/2/3" is displayed alternating with the remaining time. The light turns off and the display disappears when the extra rinse ends.