How to Fix Samsung Washing Machine Faults?

How to Fix Samsung Washing Machine Faults?

Washers under the Samsung brand have always been distinguished by their low price, the presence of the latest innovative goodies, as well as high reliability, and good maintainability. But despite all the advantages, parts wear out over time and sometimes need Samsung washing machine service. Any service center can easily cope with this task. Indeed, structurally, this washing machine is not much different from its relatives from other manufacturers, except perhaps for the build quality and some upgraded components.

But it is not always possible to wait for the mechanic, or the nearest workshop is hundreds of kilometers away. After all, automatic washing machines are used in city apartments and rural houses. This publication will discuss the most common malfunctions of the Samsung washing machine, error codes of common breakdowns, and what you can do yourself in one case or another.

Samsung washing machine problems

Like all troubles, Samsung washing machine malfunctions occur unexpectedly. And the washing machine, which has just worked, turns from a useful assistant into a metal cabinet. In most cases, the problem is quickly fixed by the service center wizard. But quite often the owner himself has to take the first steps.

To facilitate diagnostics and speed up repairs, in the event of a malfunction, the Samsung washing machine itself tells you where the breakdown occurred by displaying the self-diagnosis code on the display or the front panel indicators for models without a display. It remains only to decrypt the service message. A table of malfunctions of Samsung washing machines is given in the user manual, on the manufacturer's Internet portal, as well as on other Web resources.

What malfunctions are typical for Samsung washing machines

Before conducting numerous tests and checks, looking for a malfunction of the Samsung washing machine inside the case, it is necessary to check the condition of the external parts and the correct position of the controls as well as clean the filters.

If you have a Samsung washing machine, the causes of the malfunction most often occur as follows:


  1. The washer does not turn on when the button is pressed. The reason for this behavior may be the lack of electricity in the outlet (checked first), damage to the plug and power cord (checked visually or with a tester), breakage of the start key;
  2. The machine turns on, but the programs do not start. The culprit of the situation is most often a loosely closed loading hatch, a breakdown of the electric motor and its circuits, a burnout of the heating element or the control controller;
  3. Water does not fill the tank (the usual noise of incoming liquid is not heard). Perhaps the filling electromechanical valve, control controller, and pressure switch failed. But first of all, it is necessary to clean the inlet filter mesh, which is located in the valve nozzle. It is enough to close the water valve, unscrew the flexible hose from the side of the machine, pull out the mesh element with pliers or tweezers and rinse it;
  4. No heating. Works fine on cold wash. It is necessary to check the heating element with a tester or multimeter. Sometimes there is no water heating due to a malfunction in the control controller;
  5. Water does not leave the tank. First of all, it is necessary to clean the drainage filter, make sure that the drain path is passable, and check the pump and the control module. Sometimes the reason is hidden in the pressure sensor (pressure switch) or the impeller jammed with some object;
  6. The hum of the engine is heard, and the drum remains motionless. Such a malfunction of the Samsung washing machine can be associated with a small thing from the tank getting into the space between the tank and the drum, a breakdown of the electric motor or a rupture of the drive belt, a violation of the fastening of the pulleys, as well as the most unpleasant and costly breakdown - wear and tear of the drum bearings;
  7. The machine does not go into spin mode. First of all, you need to check if the mode is disabled on the control panel. Sometimes the reason is the lack of a drain or the breakdown of the optional button for the forced shutdown of this mode;
  8. After the end of the wash cycle, it is not possible to open the hatch door. This situation may be due to a breakdown of the door lock module or mechanical damage to the handle;
  9. The appearance of water under the washer. First of all, you need to make sure that the water got on the floor from the machine, if so, you need to stop washing, turn off the water supply and try to find the place of depressurization yourself or call the mechanic.

Since the washer is a complex appliance, other malfunctions may occur.

Samsung washing machine error codes

Almost every emergency interruption of the washing program is accompanied by a display on the display or on the indicators of a service code that tells which node the failure occurred. The number of possible codes is quite large, so we will give only the most common Samsung washing machine fault codes and describe the events that they signal to the user.

  1. In the event of malfunctions in the wastewater disposal system, the symbols 5E (SE), E2, or 5C usually appear on the display,
  2. If there are problems with heating the soda in the tank, the fault codes for the Samsung washing machine can be as follows: NE, H1, NE1, H2, NE2, E5, E6, as well as HC, HC1, and HC2,
  3. In the event of a loose door or a breakdown in the loading door lock mechanism, the self-diagnosis system displays the characters ED, DE, DE1, DE2, and DC, DC1, DC2, or DOOR,
  4. The reason for the appearance of errors 4C, 4E (CHE), and E1 are breakdowns due to the water being poorly collected or does not enter the tank at all,
  5. A breakdown or clogging of the pressure switch measuring tube is indicated by errors with codes 1E (IE), E7, and 1C (IC),
  6. Temperature sensor problems usually result in codes Ec, tE, tE1, tE2, and tE3, as well as tC, tC1, tC2, tC3, and tC4.

But you should not completely trust the self-diagnosis system. The algorithm of its work is based on sensors. For an accurate diagnosis, you need to compare service codes with external manifestations.


Before troubleshooting Samsung, the washing machine must be de-energized and disconnected from external communications. Since access to the insides of the washer will require disassembly of the body and dismantling of some components, if you do not have experience in such work, entrust the repair to the service center mechanics.

Due to the complexity of the circuitry, you should not start repairing the control controller on your own. It is also unlikely that you will be able to replace the drum bearings since for this you will need to disassemble and then assemble the entire washing machine as well as half the tank.