Candy washing machine fills with water but does not wash

Candy washing machine fills with water but does not wash

Automatic machines can be capricious at times. For example, freezing during operation, resetting user-specified parameters, not pressing. In some cases, the Candy washing machine fills with water but does not start washing. Let us figure out what the causes of the breakdown may be, and how to repair the equipment with your own hands, at home.

List of problems

Repair of a new Candy washing machine may be necessary after careless transportation of the equipment or improper connection and installation of the equipment. Also, breakdowns of this kind occur when there is a gross violation of the operating rules of the device. The reasons include natural wear and tear of components and components.

The fact that the machine takes on water and does not wash is caused by a malfunction of one of the following elements:

  • Intake solenoid valve,
  • Drive belt,
  • Electric motor,
  • Drum,
  • Heating element,
  • Control module.

To fix the breakdown yourself, you need to figure out what exactly causes the equipment to malfunction. After identifying the cause, further tactics of action will be determined.

Inlet valve

When the Kandy automatic machine draws water very slowly, it is better to inspect the inlet filter mesh to make sure that there is no blockage there. Close the shut-off valve, disconnect the inlet hose from the body and remove the element using pliers. If it is clean, you will have to check the intake valve.

The solenoid valve for Candy front washing machines is located under the top cover, in the area where the inlet hose is connected. Caution is important when diagnosing an element.

To check the inlet valve, connect the inlet hose to it. Next, apply 220 volts to each coil. If it is working, it will open and let water through, and when the influence of electricity stops, it will close. When performing the procedure, make sure that the liquid does not get on the live wires, otherwise it is easy to cause a short circuit.

If during diagnostics it turns out that the inlet valve is faulty, it will have to be replaced. You should purchase a similar part and install it in its original place.

Drive problems

The Candy washing machine may fill with water and not start working due to problems with the drive. Most often, belt stretching is caused by constant overload of the machine. If you put more laundry into the dispenser than is allowed, the elastic will wear out over time. As a result of this, the equipment will not be able to spin the drum, and, consequently, wash things.

To remove the wall and gain access to the belt, you need to unscrew all the bolts securing the panel. To do this you will need a screwdriver.

The “jumped” belt needs to be inspected. Cracks or small tears may cause it to fly off the pulley. A worn rubber band should be replaced. To tension the new drive belt, first place it on the engine pulley. Next, attach the elastic band to the larger “wheel” and scroll from right to left. This way the strap will “sit” in its place.

Drum jamming

Sometimes the machine fills with water and does not start washing due to a foreign object stuck between the walls of the tank and the drum. It could be a loose bolt, a large button, or a bra wire. In this case, the container “wedges.” The machine is trying to spin the “centrifuge,” the engine is running at high speeds and is making a loud noise.

Removing the foreign object from inside will help eliminate the breakdown. You can get it through the gap between the tank and the drum. To do this, you need to remove the top cover and tilt the washer backwards. Another way is to remove the back wall, pull out the heating element, stick your hand into the resulting hole and pick up the “interference” stuck inside.

A heating element

The Candy washing machine may stop working due to a burnt-out heating element. It is easy to check the part at home. To carry out diagnostics, you will need a multimeter. Sometimes the heater cannot perform its functions due to a thick layer of scale. In this case, it is necessary to clean off the plaque and put the element in place.

How does a heating element malfunction affect the overall performance of the washing machine? Once the required volume of water has been filled into the tank, the heater is activated. He needs to “bring” the liquid to the desired degree. Then the sensor is triggered, starting the motor.

To check the heating element, you must:

  • Turn off the power to the washing machine, turn off the water supply tap,
  • Remove the top cover of the case by unscrewing the bolts securing it,
  • Remove the screws around the perimeter of the rear panel and remove the wall,
  • Take a photograph of the wiring diagram for connecting the heating element,
  • Disconnect the wires, reset the terminals,
  • Unscrew the central nut,
  • Deepen the bolt inside by carefully tapping it,
  • Pry off the heater body with a thin screwdriver,
  • Remove the heating element from the tank.

After this, be sure to clean off the layer of limescale from the heating element. If black spots are visible on the surface of the heating element, a breakdown has most likely occurred. Then you will have to replace the part with a new one.

If no defects are found during inspection of the heater, the element is checked with a multimeter. The tester is switched to resistance measurement mode, after which its probes are applied to the contacts of the heating element. If the part is working properly, the device will display a value from 20 to 40 ohms.

A burnt-out heating element should be replaced with a new one. Carefully insert the working element into the “socket” and rotate the drum. This way you can check that the “centrifuge” will not touch the heater. Then all that remains is to tighten the central nut, connect the wiring and assemble the machine body.

Motor brushes or capacitor

If you still have not been able to identify the cause of the breakdown, you will have to check more complex components of the Kandy washing machine. A failed motor can also cause the machine to fill with water and not wash. Most often, the motor cannot perform its functions due to:

  • Worn brushes,
  • Non-working starting capacitor (in an asynchronous engine that does not have brushes).

You can change the motor brushes yourself. For this:

  • Gain access to the engine by removing the top and rear panels of the case,
  • Disconnect the drive belt, all wires, and sensors from the motor,
  • Remove the engine by unscrewing the bolts securing it,
  • Use a screwdriver to disconnect the terminal from the electric brush,
  • Remove the carbon rod from the motor by unscrewing the fasteners and squeezing the spring.

Inspect the brush. If you can see with the naked eye that it has worn off, replace the part. When installing new rods, be sure to look in which direction the ground end of the carbon electrode is directed. If you place it backwards, you can cause the engine to spark.

When selecting replacement items, be sure to look at the engine model of the Candy washing machine. The markings can be seen on the motor housing. Electric motor brushes must be replaced in pairs, even if one “coal” is intact.


It may be necessary to clean the collector to fix the damage. It is necessary to “arm yourself” with fine sandpaper, preferably “zero” sandpaper.

The sandpaper should be applied to the commutator and rotate the shaft. Rotation must be continued until the entire surface is polished. Then the brushes are inserted into the motor at the correct angle and secured with clamps. The repair is completed by mounting the engine, connecting the wiring, sensors, and drive belt. Afterwards, you can assemble the body and check how the washing machine behaves.

Need help from a professional

It is extremely rare that such a malfunction of a washing machine is caused by a broken control module. But when all other elements are in perfect order, you still must check the “brain” of the machine. Due to some damage, it cannot correctly give the “command” to the remaining parts, so water is drawn into the tank, but the wash does not start.

There is no need to delve into the “brain” of the Candy washing machine yourself. You can damage the equipment even more. A specialist will carefully disassemble the unit, diagnose the control module, and plan on the advisability of repairing it.

In most cases, you can fix a broken Kandy washing machine yourself. But if the malfunction is caused by damage to the main control unit, it is better to contact a service center for help.